Privacy policy

Processing of personal data

Personal data is processed by Papalamp OÜ, Reg. no. 14058428; Harju County, City of Tallinn, Vabaõhukooli tee 98-3 12015; Phone (+372) 569 00198; Email: info@forteled.com.

Personal data used

  1. First and last name;
  2. Phone number;
  3. E-mail;
  4. Cost of goods and services.

Purpose of the processing of personal data

Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
Personal data, such as e-mail, telephone number, customer name, are processed to resolve issues related to the provision of goods and services.

If you make an inquiry to us or book a time to receive the service through the website, we will only process your personal data in order to respond to your inquiry or to book the service for you.

Legal basis

Personal data is processed for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg. accounting and settlement of consumer disputes).

Recipients to whom the information is transmitted

Personal data will be passed on to the sales agent. The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer’s address will also be provided. Personal data is transmitted to the accountant provided by the service provider.

Access to and correction of personal data

Personal data can be accessed and changed through a sales representative.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying it by e-mail.

Preservation

Data is retained for accounting or consumer dispute resolution purposes.
Purchase history is kept for three years. In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or the limitation period expires.
Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal data, you must contact the agent who made the purchase by e-mail.
A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

Solving arguments

Disputes related to the processing of personal data are resolved through a sales representative.