Privacy Policy

Processing of personal data

Personal data is processed by Papalamp OÜ, Reg. no. 14058428; Harju County, City of Tallinn, Vabaõhukooli tee 98-3 12015; Phone (+372) 569 00198; Email: info@forteled.ee.

Personal data used

  1. First and last name;
  2. Phone number;
  3. E-mail;
  4. Cost of goods and services.

Purpose of the processing of personal data

Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.
Personal data, such as e-mail, telephone number, customer name, are processed to resolve issues related to the provision of goods and services.

If you make an inquiry to us or book a time to receive the service through the website, we will only process your personal data in order to respond to your inquiry or to book the service for you.

Legal basis

Personal data is processed for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg. accounting and settlement of consumer disputes).

Recipients to whom the information is transmitted

Personal data will be passed on to the sales agent. The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer’s address will also be provided. Personal data is transmitted to the accountant provided by the service provider.

Access to and correction of personal data

Personal data can be accessed and changed through a sales representative.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying it by e-mail.

Preservation

Data is retained for accounting or consumer dispute resolution purposes.
Purchase history is kept for three years. In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or the limitation period expires.
Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal data, you must contact the agent who made the purchase by e-mail.
A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

Solving arguments

Disputes related to the processing of personal data are resolved through a sales representative.

Use of cookies

We use cookies to provide a better web browsing experience and service. Some of the cookies we use are essential for the operation of the website and others we use to collect information (statistics) about the use of the website so that we can make the site more convenient and useful for you. Some cookies are temporary and disappear when you close your browser, while others are persistent and remain on your computer for a while. We also use marketing cookies, which are used to track visitors across different websites. We use them to display ads that are relevant and engaging to a particular user.

Some cookies are essential for the functionality of the site, while others are used to improve performance and your user experience, or to show you relevant advertisements and products.

We use strictly necessary cookies so that: the website works correctly; remember what’s in your request basket, which subpage you were on last (for navigation), or how far along you were in your request.

We use functional cookies to: make the website visually correct

We use statistics cookies to: monitor, analyze the use of the website and make improvements (user friendliness, performance, speed)

We use marketing cookies to: transmit information to third parties (Meta and Google) to show you relevant advertisements

Strictly necessary or functional cookies cannot be turned off. You can have all other cookies. You can change your cookie preferences via a pop-up window that opens when you visit the page. You can change the settings at any time via the button in the bottom right corner, which will open the popup again.

You can also change how cookies are allowed through your device or web browser. You can delete cookies from your device through your web browser or device settings.

Information on enabling or deleting cookies from your device can be found here https://www.aboutcookies.org/ for each browser and device.